#1 May 28, 2016 8:08am

ondrej
Member
Registered: May 28, 2016
Posts: 4

installation page = blank page

Hi colleagues,
I'm trying to make installation based on https://www.bigtreecms.org/docs/dev-guide/installation/ .

Step by step..
1) I have downloaded and extracted BigTreeCMS-4.2.11.zip

2) I created extra folder via FTP on my webhosting and uploaded complete folder core + following 5 files:
   bigtree.sql
   example-site.sql
   install.php
   license.txt
   README.md

3) I started http://bigtreecms.<MYSITEDEMO>.eu/install.php and blank page is displayed. What to do now? I tried to upload file phpinfo.php having "<?  phpinfo(); ?>" to check PHP is working and it worked properly.

Thank you for your help.
Ondrej

Last edited by ondrej (May 28, 2016 8:11am)

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#2 May 28, 2016 9:19pm

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

I would try adding the following code to the top of install.php to see if it generates any errors:

error_reporting(E_ALL);
ini_set("display_errors","on");

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#3 May 29, 2016 5:29am

ondrej
Member
Registered: May 28, 2016
Posts: 4

Re: installation page = blank page

Still nothing.

Also I commented these two lines.

	// ini_set("log_errors",false);
	// error_reporting(0);

Output of PHPINFO() function is ready for download here.

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#4 May 30, 2016 11:21am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

It looks like you're running PHP 5.2 -- BigTree 4.2 requires PHP 5.3 or higher. I'm not sure if that's the issue or not but you're running an extremely old version of PHP.

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#5 May 30, 2016 12:35pm

ondrej
Member
Registered: May 28, 2016
Posts: 4

Re: installation page = blank page

Oh, nooo we have "PHP Version 5.2.17-pl0-gentoo".
I will let you know after upgrade.

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#6 May 31, 2016 3:22am

ondrej
Member
Registered: May 28, 2016
Posts: 4

Re: installation page = blank page

Our admin told me it's possible to provide us version 5.3.15, 5.4.45, 5.5.30, 5.6.14 or 5.7 (5.7 is maybe mistate and should be 7.0).
I will choose version 5.6.14, right?

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#7 June 6, 2016 12:53pm

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

Sorry for the delayed response, I didn't get an email notification for some reason.

I would go with 5.6.14 -- there may be some lingering bugs in PHP 7 with BigTree as I haven't had it running in any live implementations personally.

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#8 February 20, 2018 9:16pm

harevalo
Member
Registered: February 20, 2018
Posts: 1

Re: installation page = blank page

Hi friends,
I'm trying to make installation based on https://www.bigtreecms.org/developers/d … tallation/ .

1) I started http://<MYSITEDEMO>.com/cms and  http://<MYSITEDEMO>.com/cms/admin after install and blank page is displayed.

//BigTree 4.2.20 Installed
//Installation Complete
//Your new BigTree site is ready to go! Login to the CMS using the email/password you entered on the previous page.

What to do now? I tried to upload file phpinfo.php having "<?  phpinfo(); ?>" to check PHP is working and it worked properly.

Thank you for your help.
harevalo

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#9 February 21, 2018 8:56am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

It's possible the .htaccess file that BigTree installs is throwing an internal server error. Did you use Basic routing or another method?

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#10 March 4, 2018 10:03am

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

Hi,
I have just installed Big Tree on my local server but get a blank page on both the public-facing page and when trying to access the admin page
The apache2 access log entries are:
For public-facing page - '... [04/Mar/2018:13:45:45 +0000] "GET /index.php HTTP/1.1" 200 312 ...'
For the admin page - '... [04/Mar/2018:14:29:57 +0000] "GET /index.php/admin/ HTTP/1.1" 200 525  ...'

I set error reporting to 'all' and got the following result when trying to access both pages:
    Notice: Undefined index: bigtree_admin in /var/www/shrew3a/core/router.php on line 525
    Notice: Undefined index: extension_layout in /var/www/shrew3a/core/router.php on line 473
   Notice: Undefined variable: navid in /var/www/shrew3a/core/router.php on line 298

The htaccess file being used at the base url is:
    RewriteEngine On
    RewriteRule ^$ site/ [L]
    RewriteRule (.*) site/$1 [L]

The htaccess file being used within the /site/ folder is 2.8kB in size and starts with:
    <IfModule mod_deflate.c>
        <IfModule mod_setenvif.c>
            <IfModule mod_headers.c>

The site is being run with the following virtualhost setup:
    <VirtualHost *:80>
          ServerAdmin [blanked out]
          ServerName [blanked out]
          ServerAlias [blanked out]
          DocumentRoot /var/www/[blanked out]/site
      <Directory /var/www/[blanked out]/site>
        Options -Indexes +FollowSymLinks +MultiViews
        AllowOverride All
        Require all granted
      </Directory>
      ErrorLog /var/www/[blanked out]/logs/error.log
      CustomLog /var/www/[blanked out]/logs/access.log combined
</VirtualHost>

I am using php 7 and mysql server version 5.7.21

Any help will be gratefully received.

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#11 March 4, 2018 5:36pm

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

Do you have mod_rewrite installed/enabled on the server? Usually when accessing the home page and admin area on a site you'll see something like this in the Apache log:

72.128.88.214 - - [04/Mar/2018:17:35:29 -0500] "GET / HTTP/1.0" 200 13136 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko"
74.101.45.156 - - [04/Mar/2018:17:28:27 -0500] "GET /admin/ HTTP/1.0" 302 683 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.1"

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#12 March 4, 2018 5:37pm

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

If that's not the issue could you paste your environment.php file (feel free to blank out passwords and make the domains generic but seeing the format of the domain would be helpful)!

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#13 March 5, 2018 5:43am

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

Thanks for your comments. I confirmed that mod_rewrite is ON and I have amended the virtualhost entries. The result is that I now get a listing of all the files at the webroot when I point my browser at the site. When I attempt to get the admin site I get a 404 error. Copies of all (I hope) the relevant bits are shown below.

ACCESS LOG ENTRIES
================
127.0.0.1 - - [05/Mar/2018:10:22:00 +0000] "GET / HTTP/1.1" 200 880 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.168 Safari/537.36 OPR/51.0.2830.40"
127.0.0.1 - - [05/Mar/2018:10:30:23 +0000] "GET /admin/ HTTP/1.1" 404 2178 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.168 Safari/537.36 OPR/51.0.2830.40"

VIRTUAL HOST ENTRY
===============
<VirtualHost *:80>
    ServerAdmin tony@atown.eu
    ServerName shrew3a.org
    ServerAlias nww.shrew3a.org
    DocumentRoot /var/www/shrew3a

    <Directory /var/www/shrew3a>
        Options -Indexes +FollowSymLinks +MultiViews
        AllowOverride All
        Require all granted

        SetEnv CI_ENV development
        RewriteEngine On
        RewriteBase /
        RewriteCond %{REQUEST_FILENAME} !-f
        RewriteCond %{REQUEST_FILENAME} !-d
        RewriteRule ^(.*)$ site/index.php/$1 [L]
    </Directory>

    ErrorLog /var/www/shrew3a/logs/error.log
    CustomLog /var/www/shrew3a/logs/access.log combined
</VirtualHost>

config.environment.php LISTING (MINUS THE START AND END PHP TAGS)
===================================================
    // Time Zone
    date_default_timezone_set("Europe/London");

    // Website Environment
    $bigtree["config"]["debug"] = full; // Set to false to stop all PHP errors/warnings from showing, or "full" to show all errors include notices and strict standards
    $bigtree["config"]["domain"] = "http://shrew3a.org";    // "domain" should be http://www.website.com
    $bigtree["config"]["www_root"] = "http://shrew3a.org/site/"; // "www_root" should be http://www.website.com/location/of/the/site/
    $bigtree["config"]["static_root"] = "http://shrew3a.org"/site/; // "static_root" can either be the same as "www_root" or another domain that points to the same place -i t is used to server static files to increase page load time due to max connections per domain in most browsers.
    $bigtree["config"]["admin_root"] = "http://shrew3a.org/site/admin/"; // "admin_root" should be the location you want to access BigTree's admin from, i.e. http://www.website.com/admin/
    $bigtree["config"]["force_secure_login"] = [force_secure_login]; // If you have HTTPS enabled, set to true to force admin logins through HTTPS
    $bigtree["config"]["environment"] = "dev"; // "dev" or "live"; empty to hide
    $bigtree["config"]["environment_live_url"] = "http://shrew3a.org/site/admin/"; // Live admin URL
    $bigtree["config"]["developer_mode"] = false; // Set to true to lock out all users except developers.
    $bigtree["config"]["maintenance_url"] = false; // Set to a URL to 307 redirect visitors to a maintenance page (driven by /templates/basic/_maintenance.php).
    $bigtree["config"]["routing"] = "[routing]";
    $bigtree["config"]["cache"] = false; // Enable Simple Caching
    $bigtree["config"]["cache_ttl"] = 300; // Number of seconds to keep a cached page
    $bigtree["config"]["sql_interface"] = "mysqli"; // Change to "mysql" to use legacy MySQL interface in PHP.

    // Database Environment
    $bigtree["config"]["db"]["host"] = "localhost";
    $bigtree["config"]["db"]["name"] = "[BLANKED]";
    $bigtree["config"]["db"]["user"] = "[BLANKED";
    $bigtree["config"]["db"]["password"] = "[BLANKED]";
    $bigtree["config"]["db"]["port"] = "";
    $bigtree["config"]["db"]["socket"] = "";
   
    // Separate write database info (for load balanced setups)
    $bigtree["config"]["db_write"]["host"] = "[write_host]";
    $bigtree["config"]["db_write"]["name"] = "[write_db]";
    $bigtree["config"]["db_write"]["user"] = "[write_user]";
    $bigtree["config"]["db_write"]["password"] = "[write_password]";
    $bigtree["config"]["db_write"]["port"] = "[write_port]";
    $bigtree["config"]["db_write"]["socket"] = "[write_socket]";
   
    /*
        Multi-Domain Support
        --------------------
        "trunk" should be set to the Page ID of the page that serves as the root-level page for the domain.
        The array key for each site will be defined as BIGTREE_SITE_KEY when you've been routed to that site.
        It should be alphanumeric as it is also used in tokenization of URLs.
   
        Example
        =======
   
        $bigtree["config"]["sites"] = array(
            "primary" => array(
                "trunk" => 0,
                "domain" => "http://primary.bigtree.dev",
                "www_root" => "http://primary.bigtree.dev/",
                "static_root" => "http://primary.bigtree.dev/"
            ),
            "alt" => array(
                "trunk" => 7,
                "domain" => "http://alt.bigtree.dev",
                "www_root" => "http://alt.bigtree.dev/",
                "static_root" => "http://alt.bigtree.dev/"
            )
        );
    */

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#14 March 5, 2018 7:06am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

Another two guesses:

- Is index.php set as the DirectoryIndex ?
- Is short_open_tag set to On in php.ini

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#15 March 5, 2018 8:03am

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

Hi,
Yes, both correctly set. I'm going to wipe the installation (including database and vhosts settings and start all over again.

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#16 March 6, 2018 4:07am

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

Hi again.

Things are slightly better after the re-install.
Pointing my browser at [website] shows "Index of /" and all the files and folders therein are shown below that title.

Initially, pointing my browser at [website]/admin showed a 404 message. I searched for the 'admin' folder and found it in the '/custom' folder.
In the 'environment.php' file, I set: $bigtree["config"]["admin_root"] = "http://[website]/custom/admin/";  but that also showed a 404 message.

I moved the 'admin' folder out of the '/custom' folder and placed it in the [website] root then amended the above line to  "http://[website]/admin/";
Pointing the browser at  [website]/admin now shows "Index of /admin" and all the files and folders therein are listed below that title.

I found that [website]/core/launch.php was not set to be executable. I set it to be executable but it made no difference.

If I point my browser at [website]/site I get the example site home page displayed but without any css etc., being picked up. Looking at the page source, this file expects to find the css at "http://[website]/site/css/site.css" but there is no such file at that location.

The possibility occurs to me that the installer for version 4.2.21 may be putting files and folders in the wrong places or has not correctly reflected the structure of the example site.

Any more ideas, please?

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#17 March 6, 2018 8:27am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

It sounds like the .htaccess file in the root directory isn't being read. /.htaccess should redirect all traffic into /site/ which is the public root of a BigTree installation. BigTree's core systems all live inside of the /core/ folder (including the admin) and are all routed through the /site/index.php file. The /custom/ directory contains overrides fore /core/ as well as your module classes, custom field types, environment, and setup files.

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#18 March 6, 2018 9:24am

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

Thanks for that. We are getting there. I added 'AllowOverride All' to the vhost entry for this site.

Pointing the web browser at [website] now results in total success. Thanks.
Pointing the web browser at [website/admin gives a 404 error BUT, at least it is a pretty Big Tree 404 (see below).

Page is headed by a black "Trees of All Sizes" banner with a functioning menu hamburger icon at the right hand side.
Page Not Found
404 Error

© 2018 TREES OF ALL SIZES

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#19 March 6, 2018 11:34am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

Make sure your www_root and admin_root in your environment.php file no longer contain /site/ in them. That could be causing the 404 when accessing the admin.

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#20 March 6, 2018 12:33pm

MrKing
Member
Registered: March 4, 2018
Posts: 6

Re: installation page = blank page

SOLVED

www_root and admin_root in your environment.php file no longer contain /site/

Very many thanks for your patience and assistance. All working well.

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#21 July 5, 2019 12:47am

gloriamartin
Member
From: Australia
Registered: July 1, 2019
Posts: 2
Website

Re: installation page = blank page

I’ve created dozens of WordPress sites, and am thoroughly used to installing them, but this is something I’ve never seen before. Upon uploading the config file, with all the correct information (I’ve checked it over and over again), I navigate to the site and instead of the first installation screen specifying language, I get nothing at all. It’s the WordPress white screen of death, but it’s happening before the site is set up, so I have no way of debugging it (that I know of) or figuring out what’s happening; and Google, in its googly way, gives tons of irrelevant results but nothing on this specific problem.

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#22 July 5, 2019 9:54am

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 865

Re: installation page = blank page

Are you hitting install.php when trying to install? BigTree doesn’t auto redirect to the installer like WordPress does.

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