Discussion Forum

Terrra-Robin

Member

Registered: February 7, 2016

Posts: 61

Problems after updating to version

Hi,

We're excited to install the new update with the SMTP mailer! Unfortunately, when we installed it, the CMS is crashed.
We get an empty nav bar and can't edit anything. In the updates before we never had any problem, so I'm curious if you guys know what's going on.

This is ther error we got:
Notice: Undefined index: sites in /home/deparelnew/domains/deparelverloskundigenpraktijk.nl/public_html/core/admin/router.php on line 164

Link to screenshot: https://imgur.com/xkt4GuB

Thanks in advance!

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 974

Re: Problems after updating to version

Try adding

$bigtree["config"]["sites"] = array();

to your /custom/environment.php file and see if that makes a difference.

Terrra-Robin

Member

Registered: February 7, 2016

Posts: 61

Re: Problems after updating to version

We're a step further now. The error code is gone!  But the BigTree CMS is still only showing the top bar and a few empty buttons, as in the screenshot. We've experienced this issue on another installation as well, so I think it could be a common thing.

Do you have an idea what else it could be?

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 974

Re: Problems after updating to version

I've never seen anything like that, unfortunately! And I'm guessing you have errors turned on since that Notice popped up. I'd be happy to take a look with FTP access if you're comfortable PM'ing me that.

Terrra-Robin

Member

Registered: February 7, 2016

Posts: 61

Re: Problems after updating to version

Hmm, maybe something with writing rights then?
Thanks! I've PM'd you the FTP credentials.

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 974

Re: Problems after updating to version

I think I actually just figured this out after upgrading another site -- on PHP instances that are running below 7.0 but have support for the Locale class, BigTree is improperly loading a library that requires PHP 7.0.

Changing line 1555 of /core/inc/bigtree/cms.php to:

if (class_exists("Locale") && version_compare(PHP_VERSION, "7.0.0") >= 0) {

should fix the issue!

I'll be making an emergency 4.2.21 release later today with this fix and another (not critical) bug fix.

Terrra-Robin

Member

Registered: February 7, 2016

Posts: 61

Re: Problems after updating to version

Perfect. It worked! Thanks fot the quick help!