#1 December 21, 2016 7:04pm

deck
Member
Registered: December 21, 2016
Posts: 1

Install results in "Too many redirects..." error

I recently downloaded and installed BigTree on bluehost.  After a few issues with PHP version, the install seemed to run fine.  However, when trying to open the main site, i either get a blank page or I get a Failed to open page error with a message, "Safari can't open the page.  Too many redirects occurred trying to open https://www.[mysite].com/~[mysite]/~[mysite]/~[mysite]/~[mysite]/~[mysite]/~[mysite]/~[mysite]/~[mysite]...

Any ideas?

Thanks!

[Edit]  I reinstalled with routing set to "Basic" and it all seems to work.

Last edited by deck (December 22, 2016 2:15pm)

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#2 December 26, 2016 3:21pm

timbuckingham
Administrator
From: Baltimore, MD
Registered: April 2, 2012
Posts: 970

Re: Install results in "Too many redirects..." error

Sorry for the delay in getting back to you! It's possible that in the advanced / htaccess routing modes the .htaccess file in the root directory is causing redirect issues. If you have access to the vhost configuration setting the DocumentRoot to the /site/ directory should fix that. I haven't actually tried Bluehost before so that's my best guess!

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